Operational changes

Operational changes

We know you’re ready for your next adventure, and with state government travel restrictions beginning to ease and our parks re-opening for travel from 1 June, it won’t be long before you’re back enjoying our slice of paradise.

When it is time to get back to the great outdoors, we’re making your safety and wellbeing our top priority by implementing a few new changes to how we operate our parks. We ask all guests to please ensure they follow the government guidelines in order to protect our guests, staff and local communities so everyone can enjoy a well-deserved break.

We’re adhering to state government advice and will continue to implement actions as restrictions are updated or changed.

Visit our COVID-19 information page to check the status of our parks and any government restrictions in place.

Our park staff are here to help during your stay, and we recommend calling reception staff for assistance rather than visiting the office.


Reduced contact check-in

From the moment you arrive, you’ll notice our check-in process has been adapted to limit contact. You will now receive your registration card, guest declaration and the option to finalise any outstanding funds for your stay in an email prior to check-in. Depending on the park, guests may be able to proceed directly to their site or cabin and will receive boom gate code and park map via email. For parks where this isn’t available, it will be a quick stop into reception to collect keys and retrieve the park map.


Extra cleaning practices

We love to keep our parks sparkling clean, and though our cleaning standards are high no matter when you visit, we’ve recently added additional cleaning measures too. This includes extra scheduled cleans and sanitising all communal facilities on a regular basis.


Social distancing

While we know our guests usually love to catch up, we’re encouraging everyone to practice social distancing both inside and outside of the park. We have also implemented limits in our communal facilities to the number of guests allowed access at one time. This will allow you to keep the 1.5m social distancing rule and 1 person per 4m2.

Want to know more? Check out our quick FAQs below to help answer any questions about your upcoming stay. For additional information, please contact our friendly park reception.


What do I need to be aware of before booking my stay?

  1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
  2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
  3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
  4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and following their instructions.
  5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
  6. Shared amenities: the Park reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Are communal park facilities open?

We’re following state guidelines to keep you, our staff and community safe. In NSW communal facilities including camp kitchens, BBQs and amenities will be open for use. Social distancing measures will be in place and guests are asked not to gather in these areas when not utilising.

Will kiosks cafes be open?

Our kiosks remain open for your essentials and are operating as per state guidelines. Operating times may vary but are generally available during reception
operating hours.

Is my dog welcome?

We know your furry friend is just another member of the family, that’s why dogs are still welcome if your stay fits within our existing dog-friendly policy.

Are holiday activities still running?

During school holidays we love to offer a few extra activities for our guests to enjoy, but at the moment these activities have been put on hold to limit contact and gatherings.

Can we travel in a group?

We’re still welcoming groups, but to keep everyone safe we ask that social distancing guidelines are followed throughout your stay.

Can I have gatherings in the park with other guests?

Social distancing is important, and while you can gather with a limited number of guests as per state guidelines, we ask that you follow existing guidelines and stay 1.5m apart.

Thank you! Your subscription has been confirmed. You'll hear from us soon.
Sign up today
Receive deals, offers and exclusive pre-sale promotions straight to your inbox!