Novel Coronavirus (COVID-19) Information

Novel Coronavirus (COVID-19) Information

All Australians have been advised to reconsider the need for non-essential travel at this time and are required to comply with the COVID-19 Places and Gatherings Orders.

To manage the risk of coronavirus (COVID-19) spreading within the community, and in accordance with the latest direction from the NSW Government, effective from 26 March 2020 The Macleay Valley Coast Holiday Parks (MVCHP) are only open for the purpose of accommodating ‘permanent residents’ of the Parks or ‘other persons who have no other place of permanent residence’, and; visitors to visit persons noted.

At this challenging time, we are implementing the following measures in the interests of the wellbeing of the community, guests and our Park staff: –

Existing Bookings: All guests with an existing booking between 26 March and 30 June 2020 will be required to follow Government advice and, unless they have no other place of permanent residence, will be supported to reschedule their bookings for another time, receive a credit for future use, or be provided with a refund.

New Bookings: No new bookings will be accepted for the period between 26 March and 30 June 2020, except from persons who have no other place of permanent residence. Bookings for dates from July 2020 onwards will be accepted as normal – but will be subject to change due to COVID-19 depending on Government advice at that time.

Annual Licence Holders: Annual Licence holders will not be permitted to stay at the Parks until further notice unless they have no other place of permanent residence, and so long as their stay is permitted under the conditions of their licence.

Park Measures: Guests who do stay at our Parks at this time should be aware that we have made changes to our usual operating procedures to help mitigate potential risks associated with COVID-19, which will impact your stay. These include but are not limited to: –

  • Check-in procedures related to COVID-19 requiring you to confirm that you, or anyone travelling with you, do not have flu-like health related symptoms nor have you had COVID-19 or been in contact with someone who has within the past 14 days prior to your arrival, or been travelling overseas in the past 14 days, and that you have no other place of permanent residence.
  • Guests being required to practice good personal hygiene and to leave the Park at the request of our staff if we suspect you have health symptoms, (or do not comply with the Government Places and Gatherings Orders), that may jeopardise the safety and wellbeing of others. We will encourage you to return home and/or seek medical support.
  • Delisting certain short-term camp sites to improve social distancing.
  • Installed clear signage specific to COVID-19 health and hygiene practices, and social distancing requirements applicable throughout the Parks and especially in all common areas, amenities and camp kitchens. Requiring guests to adopt good personal hygiene and social distancing practices.
  • Enhanced cleaning and sanitation regimes, especially of common areas

We appreciate your patience during this time. The situation is dynamic and further updates to our COVID-19 related advice and policies will be provided on this page.

Thank you for your interest in, understanding and support for the Macleay Valley Coast Holiday Parks, our local communities and staff. Should you have any questions regarding your stay, please use the form below. If you are arriving within the next seven days, please call us on 1300 425 605.

FAQs

Bookings and cancellations:

What is the cancellation policy?

Where a credit is offered, this is valid for 24 months from your cancellation date at any Macleay Valley Coast Holiday Park pending availability.

We will offer credits for any high season bookings and any rebooking options will be retained for 2021 where applicable.

What is the cancellation policy for group bookings?

Any group bookings are bound by our usual policy found at the top of this page.

What is the cancellation for bookings made with a 3rd party (Booking.com, Expedia etc.)

Any bookings made via a 3rd party are bound by their own rules. Please contact the agent you booked through for details.

Are there any cancellation or admin fees that apply?

No – an admin fee of $30.00 has been waived from your booking. Please check the terms and conditions for each season regarding cancellation fees.

FAQs

Health concerns:

What do I do if I have a positive test to COVID19 and a future booking?

Please call 1300 425 605 and we can discuss your booking. We can discuss options available to change your booking.

What do I do if I have travelled overseas in the last 14 days?

Per direction from the Australian Government you must not attend the park and self-isolate. Our Parks are not equipped to accommodate people that are required to isolate. Please call 1300 425 605 to discuss options available to change your booking.

What do I do if I have self-isolated for 14 days and have a future booking?

If you have been given the all clear by a GP and are no longer showing symptoms, we will welcome you as per normal.

What if someone in my travel group has Coronavirus or is in self-isolation?

If someone you are travelling with has contracted the virus or is under government regulated self-isolation they will no longer be able to visit the holiday park. If the rest of the group has not been in contact with the person they can still travel. Please call 1300 425 605 to change your booking if you wish.

How can I protect myself from Coronavirus?

The Australian Government Heath Department has put forward key hygiene practices as found here.

What do I do if I get sick during my stay?

The Australian Government Heath Department has put forward practices for any guest who displays symptoms as found here.

Bookings and cancellations:

What is the cancellation policy?

Where a credit is offered, this is valid for 12 months from your cancellation date at any Macleay Valley Coast Holiday Park pending availability.

We will offer credits for any high season bookings and any rebooking options will be retained for 2021 where applicable.

What is the cancellation policy for group bookings?

Any group bookings are bound by our usual policy found at the top of this page.

What is the cancellation for bookings made with a 3rd party (Booking.com, Expedia etc.)

Any bookings made via a 3rd party are bound by their own rules. Please contact the agent you booked through for details.

Are there any cancellation or admin fees that apply?

No – an admin fee of $30.00 has been waived from your booking. Please check the terms and conditions for each season regarding cancellation fees.

During your stay:

As the holiday park can accommodate greater than 500 people, are you allowed to still operate?

The Australian Government has imposed limits on public gatherings and has imposed social distancing measures to prevent the further spread of COVID-19.

The nature of our holiday parks and resorts ensure that there is plenty of room for all to enjoy without being confined. For more advice on public gatherings please see here.

What are you doing to prevent the spread of Coronavirus at the parks?

Our Parks operate to a high standard year-round and we’ve implemented extra processes to minimise risk going forward.

This includes increased cleaning and hygiene measures, as well as implementing safe distancing measures in common areas.

Unfortunately, some of our facilities have been temporarily closed, including playgrounds and jumping pillows. Our Restaurants and Cafes are closed for dining, however, are providing take away options to our guests.

Please rest assured that we are operating in line with the Australian Government Health Department standards and are adhering to all recommendations made.

Will I still be able to use all facilities during my stay?

We are adhering to all Australian Government imposed restrictions and as such, have implemented safe distancing measures throughout the property. Please note some facilities may be closed temporarily.

Our Restaurants and Cafes are closed for dining, however, are providing take away options to our guests.

To protect the health and safety of our guests, we have implemented additional cleaning and hygiene measures throughout the properties.

Will guest activities and kids club still operate during my stay?

Unfortunately our school holiday activities for the upcoming April school holidays have been cancelled.

Some activities at our properties may remain open in a limited capacity, however we have had to make the decision to close some of the activities including playgrounds to ensure the safety of our guests and staff.

Our camp kitchens will remain open at this time, however guests are requested not to congregate and asked to take their cooked meal back to their cabin or site.
We request all guests to adhere to the social distancing measures in place.

We thank you for your understanding.

Will onsite restaurants and cafes (where applicable) be open during my stay?

As of 23rd March 2020, all our Restaurants and Cafes will close for dining. Our Chefs have prepared an extensive takeaway menu for our guests, which includes an array of fresh seasonal produce and caters for a variety of dietary requirements.

What if the holiday park needs to close?

If we are required to close by the Australian Government Health Department for safety reasons, we will notify you and discuss the available options.

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