Coronavirus Information

The COVID-19 situation is continually changing, and we will provide the latest updates on our holiday parks here. As restrictions start to ease, we look forward to welcoming you when safe to do so.

The NSW Government has announced that NSW caravan parks can open from June 1. We’re adhering to state government advice and are continuing to accommodate essential travellers at select holiday parks until this time.

You can look forward to a great stay with us as usual, but as with many other businesses, we have implemented some changes to how we operate to ensure the safety of our guests and staff.

Always check the government advice before travelling. You can find official health updates on australia.gov.au. For the latest state government updates, please visit  NSW Government Website.

For the latest status on our holiday parks please see below:

Park Current status Open date
Crescent Head Holiday Park Open to ‘permitted guests’

 

June 1*

 

 

Stuarts Point Holiday Park Open to ‘permitted guests’
Hat Head Holiday Park Closed
Horseshoe Bay Holiday Park Closed
Grassy Head Holiday Park Closed

FAQs

Can I make a booking?

We are now taking bookings for all parks from June 1. If you’re a ‘permitted guest’ looking to stay before the above dates, please contact the park directly to discuss.

What happens if I book and the parks close again?

We’re offering flexible booking policies on our rates in the event that the park closes or you’re no longer able to travel.

I’ve got an existing booking, but cannot travel due to travel restrictions. What should I do?

1) If you booked directly with us and were due to arrive between 16 March 2020 and 30 June 2020 (inclusive): You can enjoy a credit on any money already paid towards a future booking, valid for stays at all Macleay Valley Coast Holiday Park, for 24 months from the arrival date of your initial booking.

If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking into your nominated bank account.

2) If you booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

Please contact our parks directly to submit your credit or refund request.

What are permitted guests?

In accordance with the latest direction from the NSW Government, effective from 4 April 2020, ‘permitted guests’ are permanent residents, overnight travellers, persons working in the local area, persons who have no place of permanent residence or whose primary place of residence is temporarily unavailable.

Annual Licence Holders: Annual Licence holders will not be permitted to stay at the Parks until further notice unless they have no other place of permanent residence, and so long as their stay is permitted under the conditions of their licence.

Park Measures: Guests who do stay at our Parks at this time should be aware that we have made changes to our usual operating procedures to help mitigate potential risks associated with COVID-19, which will impact your stay. These include but are not limited to: –

  • Check-in procedures related to COVID-19 requiring you to confirm that you, or anyone travelling with you, do not have flu-like health related symptoms nor have you had COVID-19 or been in contact with someone who has within the past 14 days prior to your arrival or been travelling overseas in the past 14 days, and that you have no other place of permanent residence.
  • Guests being required to practice good personal hygiene and to leave the Park at the request of our staff if we suspect you have health symptoms, (or do not comply with the Government Places and Gatherings Orders), that may jeopardise the safety and wellbeing of others. We will encourage you to return home and/or seek medical support.
    Delisting certain short-term campsites to improve social distancing.
  • Installed clear signage specific to COVID-19 health and hygiene practices, and social distancing requirements applicable throughout the Parks and especially in all common areas, amenities and camp kitchens. Requiring guests to adopt good personal hygiene and social distancing practices.
  • Enhanced cleaning and sanitation regimes, especially of common areas

I've got a general enquiry

To contact us with a general enquiry – visit here

Where can I go for more information on COVID-19?

You can access official health updates here.

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