Coronavirus Information

You can look forward to a great stay with us as usual, but we have implemented some changes to how we operate to ensure we’re all safe.

Learn more about our operational changes.

If you, or anyone travelling with you, does not feel well or is waiting on COVID-19 test results, please stay home for the safety of everyone and contact us to change your booking.
Information for guests travelling to and from Victoria:

    • Stay at Home restrictions: Stay at Home restrictions apply to the metropolitan Melbourne and Mitchell Shire areas. If you reside in one of these areas, you will not be able to travel to our parks at this time.
    • NSW/VIC border: People travelling between NSW and VIC may be affected by border controls. For more information please visit nsw.gov.au

If you have an existing booking and are impacted by any of the above restrictions, please contact the park directly to adjust your booking. No cancellation or change fees apply.

If you are required to self-isolate as per government directive or have been in one of the NSW hotspots identified by NSW Health, you are unable to travel to our park at this time.

Always check government advice before travelling. You can find official health updates on australia.gov.au and health.gov.au. For the latest state government updates, please visit NSW government website.

FAQs

What do I need to be aware of before booking my stay?

      1. COVID-19 like symptoms at check in: we want to keep all our guests, visitors and staff safe during this time. As a result, we reserve the right to deny entry to any guests and visitors displaying COVID-19 like symptoms in our absolute and sole discretion. Symptoms as listed on health.gov.au: Fever, coughing, sore throat, shortness of breath. Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.
      2. Guest declaration: In order to minimise the risk of COVID-19 spreading at the park, guests will be required to provide a signed guest declaration at check in and will be refused entry if they refuse to provide this. The declaration requires all guests staying in connection with the booking to be listed and is made on behalf of all of these guests.
      3. Safe hygiene etiquette: please wash your hands regularly, cover your mouth whilst coughing and avoid touching your face. Hand sanitiser will be made available at various points around the park.
      4. COVID-19 like symptoms during stay: If you start displaying COVID-19 like symptoms during your stay [Fever, coughing, sore throat, shortness of breath], please self-isolate in your accommodation and notify the park by calling reception prior to attending the nearest medical facility with COVID-19 testing and following their instructions.
      5. Social distancing: Please observe all social distancing requirements issued by authorities, which is displayed around the park. These include 1.5m separation from others, limiting 1 person per 4 square metres (excluding your household). Avoid close contact with anyone who is coughing, sneezing and feverish.
      6. Shared amenities: the Park reserves the right to close any shared amenities where social distancing is not being observed by guests and visitors or where it is required to do so for the safety of guests and staff.

Can I make a booking?

Yes, all parks are now open and taking bookings.

What happens if I book and the parks close again?

We’re offering flexible booking policies on our rates in the event that the park closes or you’re no longer able to travel.

I’ve got an existing booking, but cannot travel due to travel restrictions. What should I do?

1) If you booked directly with us and were due to arrive between 16 March 2020 and 30 June 2020 (inclusive): You can enjoy a credit on any money already paid towards a future booking, valid for stays at all Macleay Valley Coast Holiday Park, for 24 months from the arrival date of your initial booking.

If you do not wish to take up this offer and would still like a refund, we’ll refund what’s been paid on your booking into your nominated bank account.

2) If you booked through a third party (e.g. Booking.com, Expedia, etc.): Please get in contact with the booking provider directly.

Please contact our parks directly to submit your credit or refund request.

3) For any stays after 1 July 2020, please contact the park directly.

What are permitted guests?

In accordance with the latest direction from the NSW Government, effective from 4 April 2020, ‘permitted guests’ are permanent residents, overnight travellers, persons working in the local area, persons who have no place of permanent residence or whose primary place of residence is temporarily unavailable.

Annual Licence Holders: Annual Licence holders will not be permitted to stay at the Parks until further notice unless they have no other place of permanent residence, and so long as their stay is permitted under the conditions of their licence.

Park Measures: Guests who do stay at our Parks at this time should be aware that we have made changes to our usual operating procedures to help mitigate potential risks associated with COVID-19, which will impact your stay. These include but are not limited to: –

      • Check-in procedures related to COVID-19 requiring you to confirm that you, or anyone travelling with you, do not have flu-like health related symptoms nor have you had COVID-19 or been in contact with someone who has within the past 14 days prior to your arrival or been travelling overseas in the past 14 days, and that you have no other place of permanent residence.
      • Guests being required to practice good personal hygiene and to leave the Park at the request of our staff if we suspect you have health symptoms, (or do not comply with the Government Places and Gatherings Orders), that may jeopardise the safety and wellbeing of others. We will encourage you to return home and/or seek medical support.
        Delisting certain short-term campsites to improve social distancing.
      • Installed clear signage specific to COVID-19 health and hygiene practices, and social distancing requirements applicable throughout the Parks and especially in all common areas, amenities and camp kitchens. Requiring guests to adopt good personal hygiene and social distancing practices.
      • Enhanced cleaning and sanitation regimes, especially of common areas

I've got a general enquiry

To contact us with a general enquiry – visit here

Where can I go for more information on COVID-19?

You can access official health updates here.

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